Privacy Policy

Effective Date: August 26, 2026
Last Updated: August 26, 2026

Solar Prime USA (“Solar Prime USA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit solarprimeusa.com, request a solar estimate, schedule an appointment, communicate with us, or otherwise use our services.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: name, telephone number, email address, mailing or service address.
• Property and energy information: homeownership status, property characteristics, roof information, electric utility, energy usage, electric bills, and information needed to evaluate solar eligibility.
• Request and transaction information: consultation requests, appointment details, proposals, financing preferences, contracts, service history, and customer-support communications.
• Communications: emails, text messages, calls, voicemails, and records of your communication preferences and consent.
• Website and device information: IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from IP address, and interactions with our website and advertisements.
• Information from other sources: advertising platforms, referral partners, public sources, utilities, installers, financing partners, and service providers when permitted by law.

Please do not submit Social Security numbers, bank-account details, or other sensitive financial information through a general website form.

How We Use Information

• Respond to inquiries and provide requested estimates, consultations, appointments, products, or services.
• Evaluate solar suitability and prepare proposals based on property and energy information.
• Communicate about appointments, service, account activity, and customer support.
• Send marketing communications when permitted by law and consistent with your choices.
• Operate, secure, troubleshoot, personalize, and improve our website, advertising, and services.
• Measure advertising performance, understand lead sources, and prevent fraud or abuse.
• Comply with legal obligations and protect our rights, customers, personnel, and property.

Email, Telephone, and Text Messaging

If you provide your contact information, we may respond by telephone, email, or text message. If you separately consent to automated or marketing communications, Solar Prime USA may send recurring calls or text messages using automated technology. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

You may opt out of marketing text messages at any time by replying STOP. Reply HELP for assistance. You may also contact us using the information below. We may send one confirmation message after an opt-out request and may continue non-marketing communications necessary to provide requested services, respond to you, or comply with law.

Mobile opt-in information and consent will not be sold or shared with third parties or affiliates for their own unrelated marketing or promotional purposes. We may share information with vendors that help us deliver messages on our behalf, subject to appropriate restrictions.

Cookies, Analytics, and Advertising

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, understand website traffic, measure conversions, prevent fraud, and support advertising or remarketing. These providers may collect device identifiers, IP address, browsing activity, and interactions with our website or advertisements.

Your browser may allow you to block or delete cookies. Blocking some cookies may affect website functionality. Where required, we will provide additional choices regarding advertising or analytics technologies.

How We Disclose Information

• Website, hosting, security, and technology providers.
• Customer-relationship and communications providers, including HighLevel/LeadConnector and email, telephone, and SMS vendors.
• Analytics, advertising, and lead-attribution providers, such as search-engine and social-media advertising platforms.
• Solar installers, contractors, equipment providers, utilities, financing partners, and professional advisers when necessary to respond to your request, evaluate or deliver services, or complete a transaction you authorize.
• Government agencies, regulators, courts, or other parties when required by law or reasonably necessary to protect rights, safety, and security.
• Parties to a business transaction involving a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable law.

We do not sell personal information in exchange for money. We do not disclose mobile opt-in consent for unrelated third-party marketing.

Data Retention

We retain personal information for as long as reasonably necessary to respond to requests, provide services, maintain business and consent records, resolve disputes, enforce agreements, support security, and meet legal, tax, accounting, and regulatory obligations. Retention periods vary based on the type of information and why it was collected. When information is no longer reasonably needed, we may delete, deidentify, or securely dispose of it.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage system is completely secure, and we cannot guarantee absolute security.

Your Choices and Privacy Requests

You may unsubscribe from marketing emails using the link in the message and opt out of marketing texts by replying STOP. Subject to applicable law, you may also request access to, correction of, or deletion of certain personal information, or ask questions about how it is used. We may need to verify your identity before completing a request, and legal exceptions may apply.

Submit a privacy request by emailing info@solarprimeusa.com, calling 954-888-8438, or writing to the address below. We will respond as required by applicable law.

Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website. If you believe a child has provided information to us, please contact us so we can review and delete it when appropriate.

Third-Party Websites

Our website may link to or embed services operated by third parties. Their privacy practices are governed by their own policies, and we are not responsible for their websites or services.

Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date above indicates when it was most recently revised. Material changes will be posted on this page and, when required, communicated through additional notice.

Contact Us

Solar Prime USA
2115 Hollywood Blvd, Suite 203
Hollywood, FL 33020
United States

Email: info@solarprimeusa.com
Phone: 954-888-8438